FAQ

What forms of payment do you accept?

All major credit cards / debit cards and apple pay.

How is shipping calculated?

It is a flat fee no matter where you live or the size of the package!

How long will items take to ship?

Please allow 2 business days for processing between launches. 

During launches please allow 5-7 days for processing due to the high volume of orders. 

We do offer expedited shipping if you need your package sooner! Please still allow for the 2 business day processing time. 

Normal ground shipping takes anywhere from 3-7 business days for final delivery. 

Do you ship internationally?

Unfortunately, we do not offer international shipping at this time!

I need to change my order, how can I do that?

We understand that plans may change, and you might need to cancel or modify your order. As long as the product has not been shipped, you can cancel or make changes to your order. Please email cs@shopstaykation.com and our team would be happy to assist.

What is your return policy?

All blankets and quillow's are final sale since all drops are limited, be sure to double-check the amount of items you purchase, sizing, and styles before purchasing.

Pajamas and clothing have a 14 day exchange policy should your size not work!

If you receive a defective item please email us at CS@Shopstaykation.com within 14 days of receiving your order.

Staykation is not responsible for lost or stolen packages. Please ensure you choose LABL protect at checkout!

How do I care for my items?

Due to the knit fabric, we recommend machine washing cold on a delicate cycle and hang drying! We do not recommend using any fabric softener or dryer sheets. Please note that snags and light shedding can occur due to the delicate nature of the knit fabric.